Shipping, Billing, and Returns
Please allow 3-12 business days unless otherwise stated in the product description. You will be notified via email or text once your order ships so that you can track your package.
We accept all major credit cards, debit cards, and PayPal. To ensure your payment information is protected, we process orders through the Shopify checkout system and process payments using PayPal. Credit card and debit card numbers are never viewable by our personnel or stored on our company's servers.
**Anti-Fraud Policy: To protect our customers, we take the threat of credit card fraud very seriously. In cases where fraud is suspected (for example, where billing information provided for a credit card does not match what is on file with the credit card company), we may notify you that the processing of your order has been delayed pending investigation. Additionally, we reserve the right to cooperate with the FBI and/or local law enforcement in relation to such suspected fraud, as well as pursue civil remedies against suspected perpetrators.
We accept returns of unused items if you notify us within 15 days of delivery of the items. We sell only first quality products—if any items arrive damaged, please notify us within 15 days of delivery so we can arrange for the items to be replaced. For priority processing of returns, please contact Merch Manager at email@example.com
We do not charge any restocking fee for returns. Once you notify us that you would like to make a return via, we will provide you with a Return Authorization.
We are unable to accept undergarments (including socks) for return if they have been tried on or removed from their original packaging, as applicable.
Additional non-returnable items:
Downloadable software products
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and you will receive further instruction.
To return your product, you should mail your product 1092 St. Georges Ave, #149, Rahway, NJ 07065.